QUALITY MODULE
Fix Issues Once,
Stop the Cycle
Manage quality, corrective actions, and continuous improvement in the same platform your suppliers already work. Valuechain turns quality management into a collaborative process, not a series of disconnected emails and spreadsheets.
THE PROBLEM
Why Quality Issues Keep Recurring
Quality failures don’t repeat because teams don’t care. They repeat because NCRs, root cause, and supplier actions sit across disconnected systems and email threads.
The Reality
NCRs raised not controlled: Logged in ERP, quality tools, or spreadsheets with no live link to PO lines, GRNs, or supplier performance data. Manual reconciliation fills the gaps.
Resolution over email: NCRs are exported, emailed, chased, and returned in mixed formats. Progress depends on inbox follow-ups and not structured workflow.
8D as a document: Root cause arrives late, incomplete, and unvalidated. Fault codes aren’t analysed across sites, so repeat failures aren’t flagged early.
Audit-driven organisation: Data is pulled together before ISO, AS, or customer reviews. Teams reconstruct timelines instead of controlling quality daily.
The Fix
Treat supplier quality as a connected workflow not an email process. Link NCRs to PO lines, performance metrics, 8D actions, containment deadlines, credit recovery, and recurrence tracking and move from managing incidents to controlling supplier quality performance.
IMPACT
Quality,
Controlled Daily
Fewer repeat failures, faster resolution: Structured 8D root cause analysis, fault code tracking and enforced ownership validate corrective actions, prevent recurrence and accelerate containment closure.
Full audit traceability: Every NCR, containment action, corrective measure, approval and communication logged in a complete digital trail supporting ISO, AS and regulatory compliance.
Real-time supplier performance & capability visibility: Live PPM or PPK tracking, linked accreditations, process approvals and competency alignment provide clear quality intelligence across sites and business units.
Controlled financial exposure: Credit recovery, collection timelines and the commercial impact of quality failures tracked to reduce the true cost of poor quality.
Key benefits
Why use the
Quality Module?
Control Supplier Quality
Track PPM, NCRs, containment and corrective actions across all sites in one connected platform.
Drive Supplier Accountability
Suppliers submit containment plans, root cause analysis and corrective actions directly in the portal.
Close the Loop on NCRs
Log NCRs, assign actions, enforce deadlines and verify corrective actions within a structured workflow.
Improve Performance
Standardise quality processes across multiple sites, benchmark suppliers and track measurable improvement plans consistently.
Prevent Problems Early
Identify performance trends early with live scorecards and automated alerts to manage risk proactively.
Always Audit-Ready
Maintain a complete digital history of quality events, actions, approvals and compliance communications always.
BuilT for Customers and Suppliers
Clarity for Suppliers, Confidence for Customers
The Quality Module makes high standards easier for everyone to follow.
For Customers
See risk as it develops — not after it escalates.
Live performance visibility across all suppliers and sites.
Live performance visibility across all suppliers and sites.
Reduce the true cost of poor quality.
Fewer repeat failures. Faster containment. Measurable improvement.
Fewer repeat failures. Faster containment. Measurable improvement.
Standardise control across your supply base.
One structured process, complete audit trail, total transparency.
One structured process, complete audit trail, total transparency.
For Suppliers
Know exactly what’s expected — and by when.
Clear actions, defined timelines, visible performance metrics.
Clear actions, defined timelines, visible performance metrics.
Respond in one structured environment.
Manage NCRs, concessions, and corrective actions in a single hub.
Manage NCRs, concessions, and corrective actions in a single hub.
Demonstrate improvement with data.
Show responsiveness, track performance trends, and build trust.
Show responsiveness, track performance trends, and build trust.
HOW IT WORKS
A Clear Path to Better Quality
Follows a controlled, measurable workflow, ensuring every non-conformance is resolved, tracked, and prevented from reoccurring.
1. Log & Classify Issues
NCRs are automatically logged against supplier and purchase order lines, with fault codes assigned for structured 8D analysis and visibility across sites and stakeholders. Every issue is captured consistently, no fragmented reporting.
2. Contain & Control Risk
Suppliers are notified immediately and submit containment actions within controlled response timelines. Open actions, collection times and operational impact remain fully visible to prevent escalation.
3. Drive Root Cause & Prevent Recurrence
Full 8D methodology is enforced, with corrective and preventative actions defined, target dates monitored, and approval workflows captured. Recurring fault codes are tracked across suppliers and sites to identify repeat issues early.
4. Performance & Financial Control
PPM or PPK trends provide live supplier quality intelligence, while credit recovery, cost exposure and linked performance reporting ensure quality failures are financially controlled not just resolved.
THE VALUECHAIN ADVANTAGE
Modular and Flexible
The Quality Module works perfectly on its own or alongside the Supplier Portal, Purchasing, and Compliance modules.
Start where the quality risk is highest and scale up as you grow.
Start where the quality risk is highest and scale up as you grow.
Real Support
Our experts don't just set up software; we work with your team and your suppliers to ensure everyone is confident and the system is actually used.
Proactive Quality,
Across Your Entire Supply Chain
See how Valuechain helps you lower costs and raise standards across your entire supply chain.
